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- Seller identification: DT Outsourcing SAC. RUC 20608893203
- Legal address: Av. Del Parque Sur 559, Apt. 202, Corpac, San Borja, Lima – Peru.
Purchase Conditions
At Matcha Kaori, we offer a simple, secure, and reliable shopping experience. Below, we detail our purchase conditions:
1. Payment Methods
For your convenience, we accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express, Diners Club).
- Payments through a secure payment gateway with financing options depending on the bank.
- Direct bank transfers.
- E-wallets (Yape, Plin, and others available on our payment platform).
All payments are processed with high security standards, guaranteeing the protection of your information.
2. Prices and Taxes
- All prices in our store include VAT and are expressed in Peruvian soles (PEN).
- In the case of promotions or discounts, these will be automatically applied in the shopping cart or through the use of promotional codes.
- Prices may be subject to change without prior notice, always respecting the amount paid for confirmed purchases.
3. Stock Availability
- Our inventory is constantly updated to reflect the actual availability of products.
- In the event of a purchase of an out-of-stock product due to a system error, we will contact you to offer an alternative, product exchange, or immediate refund.
- Shipping and Delivery Policy
At Matcha Kaori, we are committed to ensuring your order arrives in perfect condition and as quickly as possible.
1. Deliveries in Lima
- Orders confirmed and paid for before 12:00 p.m. are delivered the same day within Metropolitan Lima.
- Orders placed after this time will be delivered the next business day.
- Delivery costs vary depending on the district and are calculated at checkout.
2. Deliveries to Provinces
- For deliveries outside of Lima, we coordinate with the best available logistics provider to guarantee appropriate delivery times and the perfect condition of the product.
- Delivery time will depend on the location and the chosen shipping company, with an estimated delivery time of 2 to 5 business days.
- Shipping costs vary depending on the region and will be provided before you confirm your purchase.
3. General Considerations
- Once your order has been shipped, a tracking code will be sent to you to track your delivery.
- It is the customer’s responsibility to provide an accurate and accessible address to avoid delivery delays.
- If the order is not received on the first delivery attempt, a second attempt will be scheduled, subject to availability and any additional costs.
- Exchange, Return, and Refund Policy
At Matcha Kaori, we guarantee the quality of our products and compliance with food safety standards. Due to the nature of the product, our exchange and return policies are as follows:
1. Conditions for Returns and Exchanges
For hygiene and safety reasons, we do not accept returns of products whose packaging has been opened or altered after delivery. Returns will only be accepted if:
- The original product packaging shows obvious damage upon delivery.
- The product received does not match the order placed.
- The product has obvious and verifiable manufacturing defects.
2. Process for Requesting a Return
If your product meets any of the above conditions, please follow these steps:
- Notify us of the problem within 24 hours of receiving the product by sending an email to [contact email address] with:
– Order number.
– Clear photos of the damaged packaging or the incorrect product.
– A detailed description of the problem. - Our team will review your request and respond within a maximum of 3 business days.
- If the return is approved, we will coordinate the replacement of the product or the refund, as applicable.
3. Refunds
- In the case of an approved return, the refund will be processed within 7 to 10 business days, depending on the payment method used.
- If the payment was made by credit/debit card, the refund will be issued to the same account.
- If the payment was made in cash or by bank transfer, we will request your bank details for the refund.
4. Exceptions
Returns and exchanges will not be accepted in the following cases:
- If the packaging has been opened or altered after delivery.
- If the claim is made more than 24 hours after receiving the product.
- If the product damage is due to improper storage or handling by the customer.
- Intellectual Property: Use of images, texts, and copyrights.
- Limitation of liability: Exclusion of warranties and liability for errors or omissions.
- Modification of terms: The company’s right to update the terms and conditions.
If you have any questions or concerns about these Terms and Conditions, please contact us.
By using our Services, you agree to abide by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.